Response to Tayler Black's Chptr 8 post

I liked what Tayler had to say about the role that voice creates for your readers. In my workplace their are managers that use a condescending tone in their writing. When I get email from them I am not motivated to do anything for them quickly. I often wonder if they think that I am the only person who will view their email. My direct boss does not use this tone in his communication. I am more willing to go the extra mile for him, because I feel that he appreciates me.